Only Curls

Don&apos;t panic, this happens more than you&apos;d think! Couriers sometimes mark a parcel as &quot;delivered&quot; when they&apos;ve actually taken it to their local depot. In most cases it arrives within a couple of days.Things to check first:<ul><li style="font-size: 16px;">Check with your neighbours. Someone may have taken it in for you.</li><li style="font-size: 16px;">Check any safe places (porch, bin, side gate, etc).</li><li style="font-size: 16px;">Check the tracking link carefully. It may show a more detailed delivery note or photo.</li><li style="font-size: 16px;">Confirm your delivery address. Occasionally an address issue can cause a misdirection.</li></ul>Still nothing after a couple of days? Please contact us at <a href="mailto:hello@onlycurls.com">hello@onlycurls.com</a> with your order number and we&apos;ll investigate. If it turns out to be lost, we&apos;ll reship your order. &#x1F49B;

Don't panic! Here are a few things to check before getting in touch with us.

My tracking says delivered but I haven't received my parcel

Orders, Shipping & Delivery

Only Curls first time - start here!

How much product should I use?

How to apply mousse

Do I need a diffuser? Can I air dry?

How to refresh next day curls

Sleep solutions for curls

Do you sell refills?

Using & Choosing Products

What are the Little Curls products and how do I use them?

Should my child use Little Curls or Only Curls? What age?

Little Curls - how to refresh and next day curls

Little Curls

Is there a discount for first-time customers?

Do you offer an NHS or Blue Light discount?

Can I use more than one discount code?

Do you have a refer-a-friend scheme?

Can I get free samples?

Discounts & Offers

My Sleep Turban is too big or won't stay on

My misting spray bottle isn't working

What size hat or beanie should I get?

Ingredients explained

I have sensitive skin or allergies - what do you recommend?

Can I use Only Curls products during chemotherapy or on regrowth?

Are your products sold in salons?

Refills and sustainability

How do I unsubscribe from marketing emails or texts?

Do you support charities or donation requests?

Accessories, Ingredients & FAQs

Which countries do you ship to?

My order won't process or I can't check out

My payment didn't go through

I haven't received an order confirmation

Can I change or cancel my order?

Where is my order? Delivery info

How much is UK shipping / is there free shipping?

Do Only Curls products work for wavy hair?

Do the products work on permed hair?

Are the products safe for coloured hair?

My hair is still frizzy, what do I do?

Hair Types & Troubleshooting

What is the Curl Satisfaction Guarantee?

Do you offer refunds or exchanges?

Can I return my order / what is your returns policy?

My product arrived damaged, leaked, or the pump is broken

Returns, Refunds & Guarantee

My tracking says delivered but I haven't received my parcelUpdated a day ago