We want you to love your curls! Find out about our Curl Satisfaction Guarantee here.

We want you to love your curls. That&apos;s why every first-time purchase of the Starter Pack comes with our Curl Satisfaction Guarantee.<ul><li style="font-size: 16px;">Free curl tips and advice: If you&apos;re not getting the results you hoped for, our team is happy to offer personalised guidance.</li><li style="font-size: 16px;">Product exchanges: If a particular product isn&apos;t working for you, we&apos;ll exchange it for something else in our range.</li><li style="font-size: 16px;">Return option: If after all our support you&apos;re still not happy, we&apos;ll accept a return of the Starter Pack (4 x 100ml bottles). This applies to new customers only, and the return must be requested within 30 days of purchase.</li></ul>To get in touch, email us: <a href="mailto:hello@onlycurls.com">hello@onlycurls.com</a>

What is the Curl Satisfaction Guarantee?

We hope you love your order! If not, here's how our returns and exchanges work.

We hope that you will be happy with your order. If for any reason you would like to return your item, reach out to our team to arrange the return within 30 days from your purchase date.We do not accept returns on used products.Unless the item is faulty, you will be responsible for any return shipping charges.Email <a href="mailto:hello@onlycurls.com">hello@onlycurls.com</a> and we&apos;ll guide you through the process from start to finish.

Do you offer refunds or exchanges?

Not happy with your order? We'd love to help first. Find out about our returns policy here.

We&apos;re sorry to hear things haven&apos;t worked out. Before you return, we&apos;d love to help. A small tweak to your application method often makes a big difference.Our Curl Care Team can suggest personalised routine adjustments, or recommend and exchange your product for something more suitable.We want you to love your curls, and we&apos;ll do everything we can to get you there!If you&apos;d still prefer a return or refund, please check out our Returns &amp; Exchanges Made Easy page here: <a href="https://onlycurls.com/pages/returns-and-exchanges">onlycurls.com/pages/returns-and-exchanges</a>

Can I return my order / what is your returns policy?

We're really sorry this happened. Here's how to let us know and we'll get it sorted for you.

We&apos;re really sorry this happened.Product leaked or spillage in transit:If a product has leaked, please email us with a photo of the damage and your order number. We&apos;ll review this and assist you.Accessory arrived damaged:If an accessory arrived damaged, please email us with a photo and your order number. We&apos;ll review this and assist you promptly.The pump on my bottle is broken:Try pulling the pump head off and popping it back on. This often does the trick! &#x1F49B;If it&apos;s still not working after that, just drop us an email at <a href="mailto:hello@onlycurls.com">hello@onlycurls.com</a> and we&apos;ll get a replacement sent out to you straight away.

My product arrived damaged, leaked, or the pump is broken

Only Curls

Returns, Refunds & Guarantee

Only Curls first time - start here!

How much product should I use?

How to apply mousse

Do I need a diffuser? Can I air dry?

How to refresh next day curls

Sleep solutions for curls

Do you sell refills?

Using & Choosing Products

What are the Little Curls products and how do I use them?

Should my child use Little Curls or Only Curls? What age?

Little Curls - how to refresh and next day curls

Little Curls

Is there a discount for first-time customers?

Do you offer an NHS or Blue Light discount?

Can I use more than one discount code?

Do you have a refer-a-friend scheme?

Can I get free samples?

Discounts & Offers

My Sleep Turban is too big or won't stay on

My misting spray bottle isn't working

What size hat or beanie should I get?

Ingredients explained

I have sensitive skin or allergies - what do you recommend?

Can I use Only Curls products during chemotherapy or on regrowth?

Are your products sold in salons?

Refills and sustainability

How do I unsubscribe from marketing emails or texts?

Do you support charities or donation requests?

Accessories, Ingredients & FAQs

Which countries do you ship to?

My order won't process or I can't check out

My payment didn't go through

I haven't received an order confirmation

Can I change or cancel my order?

Where is my order? Delivery info

How much is UK shipping / is there free shipping?

My tracking says delivered but I haven't received my parcel

Orders, Shipping & Delivery

Do Only Curls products work for wavy hair?

Do the products work on permed hair?

Are the products safe for coloured hair?

My hair is still frizzy, what do I do?

Hair Types & Troubleshooting